Refund policy

Mississauga Halton Regional Learning Centre refund policy:

If you’re looking to return or exchange your order, our team is here to help. We have a 30-day return policy, during which time you can exchange your product for a different course, or a refund to the original payment method.

Please note the following exceptions to our refund policy:

• Returns will not be accepted if the training session(s) have already been provided. If you have purchased multiple sessions of the same course, returns will not be accepted if the first session has been completed.

• Custom items such as training created specifically for your organization is not eligible for return or exchange.

 To initiate a return, please complete the following steps:

1. Email info@regionallearningcentre.ca with the name(s) of the course(s) you would like to return, your invoice number and the reason for the return.
2. A member of our team will review your request, and notify you if the refund is approved. If approved, a refund will be processed to your original payment method within 10 business days. 
3. Please note that it can take some time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since your refund was issued and the funds have not been posted to your account, please contact us at info@regionallearningcentre.ca.

To initiate an exchange, please complete the following steps:

1. Email info@regionallearningcentre.ca with the name(s) of the course(s) you have purchased, your invoice number and the reason for the exchange.
2. A member of our team will review your request, and notify you if the exchange is approved. If approved, a member of our team will work with you to exchange your course for a course of equal value (i.e. same length and number of staff to be trained).